Individual entrepreneur Vaganova Sofia Yurievna, hereinafter referred to as the "Seller" offers any individual or legal entity, hereinafter referred to as the" Client", to purchase jewelry placed in the electronic catalog on the site www.vaganova.pro, forth Site.
According to item 2 of Art. 437 of the Civil Code of the Russian Federation this offer is the Public offer, further "Contract", full and unconditional acceptance (acceptance) of which conditions according to Art. 438 of the Civil code of the Russian Federation the fact of implementation by the Client of payment on account of the order and receipt by the Seller of the corresponding financial document confirming the payment fact is considered.
1.1. User-an individual who uses software to view Internet content on the Internet, accepts the terms of this agreement and expresses a desire to place an order(s) on the site www.vaganova.pro
1.2. Buyer-the User who placed the order on the website www.vaganova.pro
1.3. The seller – IP S. Y. Vaganova, 313774610100089 OGRN, INN 772370233832, legal address: 109469, Moscow, ul. Bratislavskaya 29к1, actual address: 109469, Moscow, ul. Bratislavskaya 29к1.
1.4. Goods-jewelry of own production, from gold, silver with inserts from natural stones or without those offered for sale on the website www.vaganova.pro
1.5. Online store www.vaganova.pro -website on the Internet located at the address where the Goods offered by the Seller for purchase, as well as information about the rules of delivery and payment of goods.
1.6. Order-a request of the Buyer for the purchase, payment and delivery of the goods selected on the website issued in a certain form www.vaganova.pro or through the contact phone number listed on the website www.vaganova.pro
1.7. Personal information – information that the User / Buyer provides about himself / herself when registering (creating an account), purchasing Goods in the store, as well As ordering on the website www.vaganova.pro or in the course of using the Services, including, but not limited to, the user's personal data.
1.8 the Seller is engaged in the retail sale of jewelry.
1.9 the Seller reserves the right to amend this Agreement without prior notice to the Client.
2. Order registration
2.1 The customer's Order can be placed in the following ways:
a. independently on the Website,
b. by phone +7 (926) 8647868. Details of Ordering are described in the section of The website "Ordering".
2.2 the Seller is not responsible for the accuracy and correctness of the information provided by the Client when ordering.
2.3 the Seller's Representative shall notify the Customer of the receipt of the order, agree on the characteristics of the jewelry and its value.
2.4 if the Client has any questions regarding the properties and characteristics of jewelry, before placing the order, the Client can contact the Seller in any way available.
3. Jewelry delivery
3.1 delivery of jewelry is carried out in the ways specified in the section "Payment and delivery".
3.2 the Seller will make every effort to comply with the terms of delivery specified on the Website, however, delays in delivery are possible due to unforeseen circumstances that occurred through no fault of the Seller.
3.3 Additional information about the delivery of jewelry ordered on The website can be found in the "Payment and delivery"section of the Website.
4. Jewelry payment
4.1 the cost of jewelry is calculated based on the weight of the product and the characteristics of the inserts (enamel) and is shown on the website, if the product is available.
4.2 the price of jewelry on the Website can be changed by the Seller unilaterally. At the same time, the price for the list of jewelry already ordered by the Client is not subject to change.
4.3 Purchase of goods in the store is carried out by 100% in any convenient way offered by the Seller.
4.4 Additional information about the methods of payment, ordered jewelry can be found in the section of the Site "Payment and delivery".
5. Return of jewelry
5.1 the Client shall not be entitled to return jewelry of proper quality specified in the List of non-food goods of proper quality, not subject to return or exchange, approved by the RF Government Decree of 19.01.1998 № 55.
5.2 in case of detection of defects in the jewelry upon receipt, the Client has the right to exchange the jewelry for a similar one. Provided that the tag is preserved and there are no traces of wear.
5.3 delivery of products for return is carried out at the expense of the Client.
5.4 in case of factory defect, the Client undertakes to notify the Seller within 2 weeks from the date of delivery of the order. To confirm the defect, the product is transferred to the Seller for examination.
5.5 expert opinion Is obtained by the Client independently in any independent jewelry and Gemological examination and at the expense of the Client, if the examination establishes that the defect is a manufacturing defect, the cost of the examination will be compensated in full. The client is obliged to provide all documents confirming the cost of the examination.
5.6 Improper care of a piece of jewelry that has resulted in loss of or discoloration of the inserts, discoloration of enamel or metal is not a factory defect and products with such defects will not be returned.
5.7 Acceptance of applications for the return of goods takes place at 109469, Moscow, ul. Bratislavskaya 29к1-109 or on phone number +7 (926) 8647868.
5.8. Return of goods that do not fall under the category of jewelry
5.8.1. In accordance with paragraph 4. article 26.1. Law of the Russian Federation № 2300-I "On protection of consumer rights", the Buyer has the right to refuse the ordered Goods at any time before the execution of the Order.
5.8.2. The buyer has the right to refuse the goods ordered and/or paid for in the online store, at any time before its receipt, and after its transfer-within 7 (seven) days (excluding the day of purchase). The buyer has the right to replace the Goods ordered and/or paid for them in the online store, in the same manner and in cases established by the Law of the Russian Federation "on protection of consumer rights" from 07.02.1992 № 2300-1, within 14 (fourteen) days (excluding the day of purchase).
5.8.3. In accordance with paragraph 2 of the "List of non-food products of good quality, not to be returned or exchanged for similar goods of other size, shape, size, style, color or configuration", approved by the government Of the Russian Federation from 19.01.1998 № 55.
5.8.4. In case of delivery by the Seller of the Order of inadequate quality, the Buyer undertakes to refuse the Goods at the time of delivery and to inform the Seller by phone +7 (926) 8647868 or e-mail address firstname.lastname@example.org ahhh!
5.8.5. The requirement to return the goods of inadequate quality, the Buyer must provide the Seller or in writing at the address 109469, Moscow, street Bratislava 29k1-109. The request can be made in a free form with the obligatory indication of the contact details of the Buyer, coinciding with those specified when ordering the Goods, the name of the returned Goods and the reasons for the return. The buyer has the right to ask all questions to the Seller by phone: +7 (926) 8647868.
5.8.6. Return of goods of inadequate quality should be carried out after coordination with the Seller of the method of delivery of the goods. The product should be sent to the following address: 109469, Moscow, ul. Bratislavskaya 29к1-109.
5.8.7. In accordance with Art. 22 of the Law of the Russian Federation № 2300-I "on protection of consumer rights", the amount paid by the Buyer for the goods of inadequate quality shall be returned to the Buyer within 14 calendar days from the date of submission of the relevant requirements. Refunds are made in cash at the Seller's office, in the case of paid delivery, the money for it is not returned. If the Goods have been paid for through the electronic payment system, the refund is made to the electronic account of the Buyer within 7 working days.
6. Intellectual property
6.1 all text information and graphics on the Website are the property of the Seller and/or its suppliers.
7. Privacy and protection of personal information
7.1 the Seller undertakes not to disclose the information received from the Client. The provision of information by the Seller to agents and third parties acting on the basis of the contract with the Seller for the fulfillment of obligations to the Client (for example, sending an order by the delivery service) is not considered a violation.
7.2 disclosure of information in accordance with reasonable and applicable requirements of the law shall not be considered a violation of the obligations.
8. Other conditions
8.1 the relations between The client and the Seller shall be governed by the law of the Russian Federation.
8.2 in case of any questions or complaints from the Client, he / she shall contact the Seller's customer service Department by phone or e-mail. The parties will try to resolve all disputes through negotiations, if the agreement is not reached, the dispute will be referred to the judicial authority in accordance with the current legislation of the Russian Federation.
9. Refund policy
9.1. If the Goods are paid for in cash, the Customer has the right to demand the return of the Goods:
- cash refund;
- transfer of funds to the payment card;
- transfer of funds to a Bank account;
- transfer of funds by postal order.
9.2 cash Refund is made within 14 days after the return of the goods.
9.3 if the Goods are fully or partially paid for with non-cash funds, the Client has the right to demand:
- transfer of funds to the payment card;
- transfer of funds to a Bank account.
9.4 the Client is responsible for the accuracy of the details specified for the refund.
9.5 Refunds are made within 14 days after the return of the goods.
The list of non-food products of good quality, not to be returned or exchanged for similar goods of other size, shape, size, style, color or configuration.
(Approved by the Decree of the government of the Russian Federation of January 19, 1998 № 55,as amended by the Decree of the RF Government dated 20 October 1998, No. 1222, dated 06 February 2002, No. 81)
9. Products from precious metals, with precious stones, from precious metals with inserts from semiprecious and synthetic stones, the cut precious stones.